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1Go Casino
TRUST SCORE
7.1/10
Above average
Limited players: withdrawal up to 31 days
Per the operator's own Terms & Conditions, if a player is flagged/limited on the sportsbook (e.g. for advantage play or other restricted-play patterns), withdrawal of their balance can take up to 31 days — well beyond the faster processing times otherwise advertised. Understood to apply across the shared Galaktika N.V. group of sister brands (Fresh Casino, Jet Casino, Starda Casino, Sol Casino, 1Go Casino, Legzo Casino, Irwin Casino), which likely run the same underlying platform and terms template.
10+ cryptocurrencies accepted
Weekly cashback up to 10%
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Rejected — player did not respond
€4,000 withdrawal left pending past the promised verification window
Account
Funds locked in betting-integrity review
Priority B — funds frozen / prolonged review
What happened
An Irish player won and requested a withdrawal on May 15, 2024, submitting verification documents the next day. 1Go said verification could take up to 72 hours, but the withdrawal remained pending after that window with no update. Casino Guru advised waiting at least 14 days and sent multiple follow-up messages, but the player never responded; the case was closed on June 15, 2024, with the option to reopen it later.
Amount at stake
€4,000
Operator's stated reason
"Cited a standard review of the player's profile and betting history; no further detail given on the delay"
Status
Rejected — player did not respond — This case was closed without a clear resolution either way.