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Crypto sportsbook Curaçao
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⚠ 10 complaints
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Closed (out of scope)

Sports betting account blocked after verification and an additional video review

Sportsbook Account blocked after KYC video review Priority C — sportsbook issue
What happened
Player reported completing standard KYC, then being asked for an additional video interview before the account was blocked. The disputed winnings originated from sports betting, and Casino Guru's team said it could not substantively adjudicate the sportsbook-specific investigation behind the block.
Amount at stake
Not specified
Status
Closed (out of scope) — This case was closed without a clear resolution either way.
Source: Casino Guru  ·  Original complaint ↗
Key information
Category
Sportsbook
Issue type
Account blocked after KYC video review
Amount
Not specified
Status
Closed (out of scope)
Source
Casino Guru
How we source this

Cases here come from operator-facing complaint platforms (AskGamblers, Casino Guru) and public forum/Reddit reports. A verified case went through that platform's own review process; an unverified one is a community report we haven't independently confirmed. Visitors can also file a complaint directly (see below) — those go through our own review before publishing, kept separate from this sourced set. See How scoring works for the full methodology.