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⚠ 13 complaints
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BC.Game may void or cancel bets identified as arbitrage, but does not restrict or close the account as a result.
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Community report Community report — not independently verified

$5,400 balance blocked after KYC2 documents submitted

Account Balance including deposit confiscated Priority B — funds frozen / prolonged review
What happened
Reviewer alleged a $5,400 balance was blocked after submitting KYC2-level documents. BC.Game replied that it did not yet have the full case details and directed the user to its Recovery Team for review — no further resolution is shown in the indexed extract.
Amount at stake
$5,400
Operator's stated reason
"Not stated; BC.Game said the case needed further review by its Recovery Team"
Status
Community report — This case was closed without a clear resolution either way.
Source: Trustpilot  ·  Original complaint ↗
Key information
Category
Account
Issue type
Balance including deposit confiscated
Amount
$5,400
Status
Community report
Source
Trustpilot (unverified)
How we source this

Cases here come from operator-facing complaint platforms (AskGamblers, Casino Guru) and public forum/Reddit reports. A verified case went through that platform's own review process; an unverified one is a community report we haven't independently confirmed. Visitors can also file a complaint directly (see below) — those go through our own review before publishing, kept separate from this sourced set. See How scoring works for the full methodology.