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6.9/10
Above average
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Resolved
Community report — not independently verified
£1,200 account restricted 8–10 weeks; approved after a provider-issue explanation
Account
Balance/account access restricted dispute
Priority B — funds frozen / prolonged review
What happened
A reviewer said the account was restricted for 8–10 weeks; the operator's explanation reportedly changed over time to a provider-side technical issue, and the withdrawal was approved only after the reviewer's complaint was posted publicly.
Amount at stake
£1,200
Operator's stated reason
"A provider-side technical issue, per a later operator explanation described by the reviewer — an earlier explanation reportedly differed"
Status
Resolved — This case reached a resolution.