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Duel

Crypto sportsbook Anjouan
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⚠ 1 complaint
TRUST SCORE
5.5/10
Below average
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Arbitrage betting not allowed
Duel prohibits arbitrage betting — bets found to be arbitrage are cancelled and the account is closed.
No mandatory KYC for standard play
Fast withdrawals: 1-15 minutes typical
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Unresolved

Refund sought after self-exclusion, then a second account opened with the same wallets

Account Responsible-gambling / self-exclusion dispute Priority C — sportsbook issue
What happened
Player sought refunds after self-excluding on one account and then opening a second account using the same crypto wallets. Casino Guru invited Duel.com to explain how a second account was possible under its self-exclusion controls, but says no verifiable information was provided, so the case was closed unresolved rather than decided either way.
Amount at stake
Not stated
Operator's stated reason
"Not provided — Duel.com did not supply verifiable information to Casino Guru's inquiry, per Casino Guru"
Status
Unresolved — From the player's account, this has not been made right.
Source: Casino Guru  ·  Original complaint ↗
Key information
Category
Account
Issue type
Responsible-gambling / self-exclusion dispute
Amount
Not stated
Status
Unresolved
Source
Casino Guru
How we source this

Cases here come from operator-facing complaint platforms (AskGamblers, Casino Guru) and public forum/Reddit reports. A verified case went through that platform's own review process; an unverified one is a community report we haven't independently confirmed. Visitors can also file a complaint directly (see below) — those go through our own review before publishing, kept separate from this sourced set. See How scoring works for the full methodology.