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KYC conditional
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 ⚠ 5 complaints
TRUST SCORE
7.3/10
Above average
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Rejected

€1,000 winnings withheld — multiple-account allegation

Casino Winnings confiscated / forfeited Priority A — confiscation / forfeiture
What happened
Player denied having multiple accounts, but Casino Guru said the evidence linked the account to multiple other accounts from the same device/location and rejected the complaint as unjustified.
Amount at stake
€1,000
Operator's stated reason
"Evidence linked the account to multiple other accounts from the same device/location, per Casino Guru's review"
Status
Rejected — From the player's account, this has not been made right.
Source: Casino Guru  ·  Original complaint ↗
Key information
Category
Casino
Issue type
Winnings confiscated / forfeited
Amount
€1,000
Status
Rejected
Source
Casino Guru
How we source this

Cases here come from operator-facing complaint platforms (AskGamblers, Casino Guru) and public forum/Reddit reports. A verified case went through that platform's own review process; an unverified one is a community report we haven't independently confirmed. Visitors can also file a complaint directly (see below) — those go through our own review before publishing, kept separate from this sourced set. See How scoring works for the full methodology.