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Jet Casino
TRUST SCORE
7.1/10
Above average
Limited players: withdrawal up to 31 days
Per the operator's own Terms & Conditions, if a player is flagged/limited on the sportsbook (e.g. for advantage play or other restricted-play patterns), withdrawal of their balance can take up to 31 days — well beyond the faster processing times otherwise advertised. Understood to apply across the shared Galaktika N.V. group of sister brands (Fresh Casino, Jet Casino, Starda Casino, Sol Casino, 1Go Casino, Legzo Casino, Irwin Casino), which likely run the same underlying platform and terms template.
No stated maximum win limit
Wide crypto selection (8+ coins)
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Resolved
€5,000 withdrawal delayed a month under a verification clause
Account
Funds locked in betting-integrity review
Priority B — funds frozen / prolonged review
What happened
Player deposited €2,000 and won €5,000 on slots, then hit a payment delay the casino attributed to its terms of service, calling the wait "unacceptable behaviour." Jet Casino cited its rule allowing it to "limit the possibility of withdrawing funds ... for a period of up to 31 calendar days to check the account." After 31 days the player confirmed receiving payment in full and the complaint was closed.
Amount at stake
€5,000
Operator's stated reason
"Invoked its 31-calendar-day account-verification clause (section 10.4 of its Sports rules)"
Status
Resolved — This case reached a resolution.