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Jet Casino
TRUST SCORE
7.1/10
Above average
Limited players: withdrawal up to 31 days
Per the operator's own Terms & Conditions, if a player is flagged/limited on the sportsbook (e.g. for advantage play or other restricted-play patterns), withdrawal of their balance can take up to 31 days — well beyond the faster processing times otherwise advertised. Understood to apply across the shared Galaktika N.V. group of sister brands (Fresh Casino, Jet Casino, Starda Casino, Sol Casino, 1Go Casino, Legzo Casino, Irwin Casino), which likely run the same underlying platform and terms template.
No stated maximum win limit
Wide crypto selection (8+ coins)
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Unresolved
€909 withdrawal held under the same 31-day review clause
Account
Funds locked in betting-integrity review
Priority B — funds frozen / prolonged review
What happened
Player "Coman" tried to withdraw €909.48 and was asked for standard ID/selfie verification, then for a video selfie with ID despite the account already being verified. Jet Casino then invoked section 10.4 of its Sports rules — up to 31 calendar days to review an account for suspected unfair play — despite the player having placed only 10-15 sports bets. AskGamblers closed the case as unresolved, ruling the review had run excessively long, and recommended the casino reopen it once its review concluded.
Amount at stake
€909.48
Operator's stated reason
"Invoked section 10.4 of its Sports rules to review the account for suspected unfair play"
Status
Unresolved — From the player's account, this has not been made right.