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⚠ 4 complaints
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Above average
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Resolved

€4,500 account closed over suspected bonus abuse — reopened and paid after Casino Guru mediation

Casino Balance including deposit confiscated Priority B — funds frozen / prolonged review
What happened
Player said an initial deposit of roughly €200 grew to €4,500 through play, at which point the account was closed and the balance held over suspected bonus abuse. Casino Guru mediation led to repeat video verification, the account being reopened, and the full €4,500 being paid out.
Amount at stake
€4,500
Operator's stated reason
"Suspected bonus abuse, per the closure — resolved after repeat video verification cleared the account"
Status
Resolved — This case reached a resolution.
Source: Casino Guru  ·  Original complaint ↗
Key information
Category
Casino
Issue type
Balance including deposit confiscated
Amount
€4,500
Status
Resolved
Source
Casino Guru
How we source this

Cases here come from operator-facing complaint platforms (AskGamblers, Casino Guru) and public forum/Reddit reports. A verified case went through that platform's own review process; an unverified one is a community report we haven't independently confirmed. Visitors can also file a complaint directly (see below) — those go through our own review before publishing, kept separate from this sourced set. See How scoring works for the full methodology.