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KYC conditional
"Conditional" means no KYC is required just to sign up and play. Verification is only requested in some cases — most commonly when withdrawing, or if suspicious activity is flagged.
 ⚠ 6 complaints
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8.5/10
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72-hour KYC deadline, easy to miss
AskGamblers logs an unresolved complaint where a player says Rainbet left a Level 4 KYC request in support chat with only a 72-hour deadline attached; by the time they saw the message the window had already passed, and the account was reportedly closed with over EUR 3,000 inside despite the player submitting identity, address and source-of-funds documents afterward. Several other Rainbet complaints (AskGamblers, Trustpilot, Bitcointalk) independently describe a similar shape: deposit/bet, request a withdrawal, get hit with an enhanced KYC or "bets under review" hold, then a prolonged block or closure.
Arbitrage bets may be voided — account safe
Rainbet may void or cancel bets identified as arbitrage, but does not restrict or close the account as a result.
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Community report Community report — not independently verified

EUR 2,000 withdrawal held for about a month under a "bets under review" hold, despite completed KYC

Sportsbook Withdrawal withheld pending betting-integrity review Priority B — funds frozen / prolonged review
What happened
A reviewer says a withdrawal was stopped after a win despite having completed Level 4 KYC and supplied proof of income; Rainbet allegedly said their bets were under review, and the withdrawal stayed unavailable for about a month.
Amount at stake
EUR 2,000
Operator's stated reason
""Bets under review," per the reviewer; no further detail given"
Status
Community report — This case was closed without a clear resolution either way.
Source: Trustpilot  ·  Original complaint ↗
Key information
Category
Sportsbook
Issue type
Withdrawal withheld pending betting-integrity review
Amount
EUR 2,000
Status
Community report
Source
Trustpilot (unverified)
How we source this

Cases here come from operator-facing complaint platforms (AskGamblers, Casino Guru) and public forum/Reddit reports. A verified case went through that platform's own review process; an unverified one is a community report we haven't independently confirmed. Visitors can also file a complaint directly (see below) — those go through our own review before publishing, kept separate from this sourced set. See How scoring works for the full methodology.