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Shuffle

Crypto sportsbook Curaçao
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KYC conditional
"Conditional" means no KYC is required just to sign up and play. Verification is only requested in some cases — most commonly when withdrawing, or if suspicious activity is flagged.
 ⚠ 7 complaints
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Unresolved

$12,972 across two withdrawals frozen for months; verification reopened after over a year

Account Funds locked in betting-integrity review Priority A — confiscation / forfeiture
What happened
AskGamblers' complaint index describes two withdrawals totalling $12,972 frozen for months; the player says Shuffle later reopened the verification process more than a year after the funds were first frozen. Older-origin but still active/unresolved as of this research pass (Nov 2025–2026).
Amount at stake
$12,972
Operator's stated reason
"Not stated in the indexed source"
Status
Unresolved — From the player's account, this has not been made right.
Source: AskGamblers  ·  Original complaint ↗
Key information
Category
Account
Issue type
Funds locked in betting-integrity review
Amount
$12,972
Status
Unresolved
Source
AskGamblers
How we source this

Cases here come from operator-facing complaint platforms (AskGamblers, Casino Guru) and public forum/Reddit reports. A verified case went through that platform's own review process; an unverified one is a community report we haven't independently confirmed. Visitors can also file a complaint directly (see below) — those go through our own review before publishing, kept separate from this sourced set. See How scoring works for the full methodology.