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Shuffle

Crypto sportsbook Curaçao
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KYC conditional
"Conditional" means no KYC is required just to sign up and play. Verification is only requested in some cases — most commonly when withdrawing, or if suspicious activity is flagged.
 ⚠ 7 complaints
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Unresolved

$3,550 balance held under "regulatory review"; AskGamblers closed unresolved after no public evidence

Account Funds locked in betting-integrity review Priority B — funds frozen / prolonged review
What happened
After a KYC/compliance screening, Shuffle told the player the account had violated its Terms of Service and that the remaining balance was under regulatory review. Shuffle reportedly declined to provide public evidence, citing privacy; AskGamblers closed the case unresolved.
Amount at stake
$3,550
Operator's stated reason
"Alleged Terms of Service violation; remaining balance said to be under regulatory review — Shuffle declined to share public evidence, citing privacy"
Status
Unresolved — From the player's account, this has not been made right.
Source: AskGamblers  ·  Original complaint ↗
Key information
Category
Account
Issue type
Funds locked in betting-integrity review
Amount
$3,550
Status
Unresolved
Source
AskGamblers
How we source this

Cases here come from operator-facing complaint platforms (AskGamblers, Casino Guru) and public forum/Reddit reports. A verified case went through that platform's own review process; an unverified one is a community report we haven't independently confirmed. Visitors can also file a complaint directly (see below) — those go through our own review before publishing, kept separate from this sourced set. See How scoring works for the full methodology.