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Resolved

€400 partial balance confiscation from a ~€1,400 payout — resolved on AskGamblers

Casino Balance including deposit confiscated Priority B — funds frozen / prolonged review
What happened
Player said Shuffle paid out about €1,000 of a roughly €1,400 balance but deducted the remaining €400, citing a Terms of Service breach without a specific explanation. The same allegation appeared separately on Trustpilot, where Shuffle replied that the pending withdrawals had been approved; the player maintained the €400 shortfall was a separate, unresolved issue. AskGamblers lists the complaint as resolved.
Amount at stake
€400
Operator's stated reason
"Cited a Terms of Service breach, per the player's account — no specific detail given; Shuffle separately said on Trustpilot that pending withdrawals had been approved"
Status
Resolved — This case reached a resolution.
Source: AskGamblers  ·  Original complaint ↗
Key information
Category
Casino
Issue type
Balance including deposit confiscated
Amount
€400
Status
Resolved
Source
AskGamblers
How we source this

Cases here come from operator-facing complaint platforms (AskGamblers, Casino Guru) and public forum/Reddit reports. A verified case went through that platform's own review process; an unverified one is a community report we haven't independently confirmed. Visitors can also file a complaint directly (see below) — those go through our own review before publishing, kept separate from this sourced set. See How scoring works for the full methodology.