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Slotoro

Crypto sportsbook Curaçao
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KYC conditional
"Conditional" means no KYC is required just to sign up and play. Verification is only requested in some cases — most commonly when withdrawing, or if suspicious activity is flagged.
 ⚠ 5 complaints
TRUST SCORE
7.3/10
Above average
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Unresolved

€1,050 withdrawal withheld / travel-proof demand — Lithuanian player

Account Balance including deposit confiscated Priority A — confiscation / forfeiture
What happened
A player identifying as Lithuanian says KYC was completed and wagering requirements met, but Slotoro requested proof of physical presence in Germany and Sweden. The player says the casino proposed removing the €1,050 balance while leaving €350 as a loyalty gesture.
Amount at stake
€1,050 (€350 offered as a loyalty gesture)
Operator's stated reason
"Requested proof of physical presence in Germany and Sweden"
Status
Unresolved — From the player's account, this has not been made right.
Source: Casino Guru  ·  Original complaint ↗
Key information
Category
Account
Issue type
Balance including deposit confiscated
Amount
€1,050 (€350 offered as a loyalty gesture)
Status
Unresolved
Source
Casino Guru
How we source this

Cases here come from operator-facing complaint platforms (AskGamblers, Casino Guru) and public forum/Reddit reports. A verified case went through that platform's own review process; an unverified one is a community report we haven't independently confirmed. Visitors can also file a complaint directly (see below) — those go through our own review before publishing, kept separate from this sourced set. See How scoring works for the full methodology.