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KYC conditional
"Conditional" means no KYC is required just to sign up and play. Verification is only requested in some cases — most commonly when withdrawing, or if suspicious activity is flagged.
 ⚠ 5 complaints
TRUST SCORE
7.3/10
Above average
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Community report Community report — not independently verified

Fully approved KYC but withdrawal still under review

Account Withdrawal withheld pending verification dispute Priority C — sportsbook issue
What happened
Reviewer says all KYC categories showed approved, but support said documents needed several more days of review before the first withdrawal.
Amount at stake
Not stated
Status
Community report — This case was closed without a clear resolution either way.
Source: Trustpilot  ·  Original complaint ↗
Key information
Category
Account
Issue type
Withdrawal withheld pending verification dispute
Amount
Not stated
Status
Community report
Source
Trustpilot (unverified)
How we source this

Cases here come from operator-facing complaint platforms (AskGamblers, Casino Guru) and public forum/Reddit reports. A verified case went through that platform's own review process; an unverified one is a community report we haven't independently confirmed. Visitors can also file a complaint directly (see below) — those go through our own review before publishing, kept separate from this sourced set. See How scoring works for the full methodology.