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Sol Casino
TRUST SCORE
7.1/10
Above average
Limited players: withdrawal up to 31 days
Per the operator's own Terms & Conditions, if a player is flagged/limited on the sportsbook (e.g. for advantage play or other restricted-play patterns), withdrawal of their balance can take up to 31 days — well beyond the faster processing times otherwise advertised. Understood to apply across the shared Galaktika N.V. group of sister brands (Fresh Casino, Jet Casino, Starda Casino, Sol Casino, 1Go Casino, Legzo Casino, Irwin Casino), which likely run the same underlying platform and terms template.
Loyalty program (SolCoins) for ongoing rewards
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Closed — player stopped responding
€600 withdrawal blocked over an unmet wagering requirement
Casino
Funds locked in betting-integrity review
Priority B — funds frozen / prolonged review
What happened
Player won €600 and requested a withdrawal; the casino said its internal Responsible Gaming and Anti-Money Laundering policy required deposited funds to be wagered before a withdrawal could be processed. The player disputed this, saying they had already wagered well over €600. Casino Guru closed the complaint after its standard 14-day waiting period passed with no further response, noting it can be reopened if the player gets back in touch.
Amount at stake
€600
Operator's stated reason
"Cited an internal Responsible Gaming / AML policy requiring deposited funds to be wagered before withdrawal"
Status
Closed — player stopped responding — This case was closed without a clear resolution either way.