← Sportsbooks
Visit sportsbook ↗
Starda Casino
TRUST SCORE
7.1/10
Above average
Limited players: withdrawal up to 31 days
Per the operator's own Terms & Conditions, if a player is flagged/limited on the sportsbook (e.g. for advantage play or other restricted-play patterns), withdrawal of their balance can take up to 31 days — well beyond the faster processing times otherwise advertised. Understood to apply across the shared Galaktika N.V. group of sister brands (Fresh Casino, Jet Casino, Starda Casino, Sol Casino, 1Go Casino, Legzo Casino, Irwin Casino), which likely run the same underlying platform and terms template.
Higher-tier withdrawal limits up to €450,000/month
Dedicated in-house sportsbook
← Back to all complaints
Closed — player stopped responding
Withdrawal review delayed a 3,446 PLN payout by 32 days, then paid short
Account
Funds locked in betting-integrity review
Priority B — funds frozen / prolonged review
What happened
A Polish player requested a 3,446 PLN withdrawal in early July 2025. The casino cited additional verification despite the account already being verified, asking for a repeat video selfie and ID. After 32 days it paid only 3,254.89 PLN — about 191 PLN short of the requested amount. The complaint was closed after the player did not supply bank-statement documentation Casino Guru had requested to investigate the shortfall.
Amount at stake
3,446 PLN (~€800)
Operator's stated reason
"Invoked its 31-day account-verification clause (paragraph 10.4); shortfall in the eventual payout was never explained"
Status
Closed — player stopped responding — This case was closed without a clear resolution either way.