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Whale.io
TRUST SCORE
5.3/10
Below average
Only 1x wagering on its 200% welcome bonus
11 cryptocurrencies accepted
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Resolved
501 USDT withdrawal returned to casino wallet after a payment-provider AML check; resolved
Account
Withdrawal withheld pending verification dispute
Priority C — sportsbook issue
What happened
A withdrawal was returned to the sending casino wallet following an AML check performed by the payment provider, not Whale.io itself. The player explicitly said the withdrawal had been approved quickly, and later marked the complaint resolved. Not treated as a negative operator finding.
Amount at stake
501.1461 USDT
Operator's stated reason
"AML check performed by the third-party payment provider"
Status
Resolved — This case reached a resolution.