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Cloudbet

Crypto sportsbook Curaçao
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KYC conditional
"Conditional" means no KYC is required just to sign up and play. Verification is only requested in some cases — most commonly when withdrawing, or if suspicious activity is flagged.
⚠ 6 complaints
TRUST SCORE
8.7/10
Trusted
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Odds appear copied from Pinnacle
On a portion of Cloudbet's markets — not across the board — odds have reportedly matched Pinnacle's with a slightly reduced margin rather than being independently priced. Placing a bet has reportedly moved the matching Pinnacle line shortly afterward, consistent with at least some markets being hedged back onto Pinnacle rather than priced and held in-house. This is based on direct usage/observation of both books rather than a published operator statement, and it's not described as applying to every sport or market.
Operating since 2013
Fast withdrawals for verified accounts
Overview
Cloudbet has operated since 2013, making it one of the longer-running crypto sportsbooks/casinos in the space. It's licensed by the Curaçao Gaming Authority (licence OGL/2024/328/0599) through parent company Halcyon Super Holdings B.V., with payment processing handled via Cyprus-based subsidiary Solas Technologies Limited.
$0
24h deposits
22
Unique depositors (24h)
$6.11M
Tracked balance
Complaints
6 reported issues · 1 unresolved
View all complaints →
⚠
Player alleged a balance lock after KYC. AskGamblers reviewed Cloudbet's evidence and…
$3,247.53
Resolved in operator's favor
⚠
Sports bettor alleged account restriction and a withheld balance during a…
$6,000
Resolved
⚠
Player alleged a long-running, verified account was suddenly restricted for a six-month…
~€2,500+
Resolved
Bonuses, withdrawals & KYC
Up to $2,500 rakeback welcome package
No wagering requirement on rakeback bonus
Most crypto withdrawals process instantly
KYC mandatory once deposits reach $2,200

Summarized from the fuller sourced text below — see each field's source for the exact citation.

Detailed background research on stated policy — broader than any single number in the score breakdown above, though it informs it. Where an operator's own terms couldn't be fetched, that's noted and the figures are flagged as third-party rather than operator-confirmed.
Bonus policy
Welcome package worth up to $2,500 over 30 days, built from 10% rakeback (30% instant, 70% released over six 48-hour installments) — paid as cash with no wagering requirement of its own. A general Terms rule separately requires 100% deposit wagering before withdrawal for unverified accounts, reduced to 25% after Level 2 verification.
Withdrawal timeframe
The official help center states most crypto withdrawals are processed instantly, with some cases taking up to 24 hours.
KYC / verificationKYC conditional
"Conditional" means no KYC is required just to sign up and play. Verification is only requested in some cases — most commonly when withdrawing, or if suspicious activity is flagged.
Verification is "usually optional" but becomes mandatory once cumulative deposits reach $2,200. Level 1 requires only a phone number (limits still apply); Level 2 requires photo ID, proof of address and face verification via Sumsub, after which limits are removed.
Markets & offers
Sportsbook (25+ sports, esports, Bet Builder), casino, live betting
Odds format
Decimal, fractional
Max win limit
—
Customer support
24/7 live chat (~1 min), email (support@cloudbet.com)
Mobile app
No — no native iOS/Android app, mobile-responsive website only
Trust Score breakdown
Licence & regulation
9.0
Payout reliability
9.0
Complaint record
9.0
KYC practice
9.0
T&C fairness
8.0
Reputation & community trust
7.0
Ownership
Halcyon Super Holdings B.V.
Solas Technologies Limited (Cyprus, payment-processing subsidiary)
Curaçao Gaming Authority (licence OGL/2024/328/0599)