COMPLAINTS
DIRECT COMPLAINT SUBMISSION

File a complaint against a crypto sportsbook

Withdrawal delayed? Winnings withheld? Account closed after a win? Submit your case directly to CryptoBetGrade. Filing is free, every complaint is reviewed before publication, and the operator can respond publicly.

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Free to submitNo fee to file a complaint or add updates to your case.
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Public case recordApproved complaints are published with a dedicated case thread.
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Reviewed before publishingWe check submissions to reduce spam, duplicates and unsupported entries.
Can I file a complaint directly on CryptoBetGrade?

Yes. You can submit your complaint directly to CryptoBetGrade.

You do not need to publish it on another complaint platform first. Select the operator, explain what happened and submit the case for review. If approved, it becomes part of the public CryptoBetGrade complaint record.

CryptoBetGrade maintains a public database of gambling disputes from independent sources and direct player submissions. If your issue involves a crypto sportsbook or casino, you can submit it here even if the operator is not yet covered by CryptoBetGrade.

Direct submissions are kept distinct from independently sourced complaint records. We review the information before publication and may request additional details where the case is unclear.

How it works

Four steps, no forms to hunt for

1

Log in with your email

No password — a one-time link sent to your inbox. The same box creates your account if you're new.

2

Pick the sportsbook

Search CryptoBetGrade's list of crypto sportsbooks and casinos and select the one your complaint is about.

3

Describe what happened

A short title, the amount at stake if there is one, and what happened in your own words.

4

We review, then publish

CryptoBetGrade checks every submission before it goes live. Once published, you and CryptoBetGrade (and the operator, where it engages) can post updates in the same case thread.

What you can report

Common sportsbook and casino disputes

Submit a case when there is a specific issue that can be described and, where possible, supported with account history, messages or transaction details.

Issues we commonly review

Withdrawal or payout delays
Withheld winnings or balances
Account closure or restriction
KYC / source-of-funds disputes
Voided or adjusted bets
Bonus or rollover disputes
Arbitrage / value-betting allegations
Other documented disputes

What makes a useful submission

Tell us what happened in chronological order, the amount involved and what explanation the operator gave you.

If available, keep screenshots, transaction IDs, bet IDs and support messages. Do not publish passwords, seed phrases, full identity documents or other sensitive personal information.

Good to know

What this is — and isn't

Free, and reviewed before publishing. There's no charge to file, and every submission is checked by CryptoBetGrade — not auto-published — so the public record stays legible rather than flooded with duplicates or spam.

Separate from CryptoBetGrade's own research. A complaint you file is visitor-submitted content, kept distinct on each sportsbook's profile from CryptoBetGrade's independently sourced complaint dataset — see how scoring works for how the two relate.

Not legal advice or a dispute-resolution service. Filing here publishes your account of what happened; it doesn't obligate the operator to respond, though many operators do monitor their profile's case threads.

Have a specific dispute? Put it on the record.

Submit the facts directly to CryptoBetGrade. If you only want to share an overall experience, you can leave a review instead.