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Fresh Casino
TRUST SCORE
7.1/10
Above average
Limited players: withdrawal up to 31 days
Per the operator's own Terms & Conditions, if a player is flagged/limited on the sportsbook (e.g. for advantage play or other restricted-play patterns), withdrawal of their balance can take up to 31 days — well beyond the faster processing times otherwise advertised. Understood to apply across the shared Galaktika N.V. group of sister brands (Fresh Casino, Jet Casino, Starda Casino, Sol Casino, 1Go Casino, Legzo Casino, Irwin Casino), which likely run the same underlying platform and terms template.
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Overview
Fresh Casino is an online casino accepting both fiat and cryptocurrency, established in 2018 and operated by Galaktika N.V. under a Curaçao gambling licence. It's one of a large group of sister brands under the same corporate umbrella — several others (Jet Casino, Starda Casino, Sol Casino, 1Go Casino, Legzo Casino, Irwin Casino) are also listed in this database; casino.guru describes the wider group as covering roughly 19 casino brands in total.
Complaints
3 reported issues · 1 unresolved
€6,600
Public complaint
510 USDT
Resolved
9,000 RUB
Unresolved
Bonuses, withdrawals & KYC
Welcome bonus: 100% match + spins from €20 deposit
40x wagering; cashout capped at 10x bonus
Crypto/e-wallet withdrawals often within minutes-24 hours
ID verification required before any payout
Detailed background research on stated policy — broader than any single number in the score breakdown above, though it informs it. Where an operator's own terms couldn't be fetched, that's noted and the figures are flagged as third-party rather than operator-confirmed.
Bonus policy
Tiered first-deposit match bonuses (e.g. €20 deposit → 100% match + 50 free spins, up to €300 → 100% + 500 spins), with a 40x wagering requirement and a maximum cashout cap of 10x the bonus amount. One source separately cites a "50% up to €300" offer with 45x wagering — likely a different regional promotion, not reconciled.
Withdrawal timeframe
E-wallet and crypto withdrawals reported to process within 0–24 hours (often within minutes for crypto once approved); bank transfer/card payments take 3–5 days. Stated limits: €4,000/day, €20,000/week, €80,000/month.
KYC / verificationKYC required
Identity verification is required before payout. Third-party reports describe typical verification completing within 0–24 hours, though some player reports describe longer disputed cases.
Trust Score breakdown
Licence & regulation
9.0
Payout reliability
5.0
Complaint record
8.0
KYC practice
9.0
T&C fairness
4.0
Reputation & community trust
7.0
Ownership
Galaktika N.V. (Curaçao)
Sister brand of Jet Casino, Starda Casino, Sol Casino, 1Go Casino, Legzo Casino and Irwin Casino (all Galaktika N.V., also listed in this database)
Curaçao Gaming Authority licence OGL/2024/169/0146 — one direct registry check returned a status of "Assessment in progress" with an expiry of 24 Dec 2025, while aggregator sites describe it as active; worth independent re-verification